Website Privacy Policy

Effective date: October 28, 2026 (revised November 6, 2026)
Last reviewed: October 31, 2026

Blissful Wellness Acupuncture & Chiropractic ("Blissful Wellness," "we," "our") respects your privacy. This policy describes how information may be collected, used, and shared when you use our public website, contact our office, submit an insurance-verification request, or follow a link to online scheduling.

This website policy is separate from our HIPAA Notice of Privacy Practices, which describes the privacy rights and protections applicable to medical information maintained by our practice. If health information is subject to HIPAA or another applicable healthcare privacy law, those requirements also apply.

Information you choose to provide

When you contact us or request insurance verification, you may provide your name, contact information, insurance-plan information and other details needed to respond to your request. Our general contact form is intended for routine inquiries, not detailed medical histories or urgent medical concerns. Please do not email medical records, photographs of insurance cards or other sensitive health information to our general email address; contact the office for an appropriate submission method.

If you submit a request through our embedded Cognito insurance form, the information is processed using that service and made available to our authorized team for benefits review. Verification does not guarantee coverage or payment.

Online appointment scheduling

Our booking buttons connect to Jane, our third-party practice management and online scheduling service. Information you provide within the Jane booking process is processed through Jane and our practice’s configured systems. The information requested and the handling of that information depend on the scheduling and patient-intake workflow. Review the information shown in that workflow and contact our office with questions.

Website operations and technical information

When the website is accessed, our hosting provider and essential website technologies may process technical information such as IP addresses, browser and device information, dates and times of requests, pages requested, and security logs. Cookies or similar technologies may be used to deliver site functions, maintain security, or enable embedded content. External services such as maps, videos, and forms may also process information when their features load or when you interact with them.

Website measurement and tracking

Our website uses BW local aggregate analytics to count broad page-group views, visits, and clicks on booking, telephone, directions, review, insurance and contact links on eligible public pages. These counts are stored on our website server. They do not identify unique visitors or confirm that an appointment, telephone call or insurance request was completed.

The BW tool records the day, broad page group, action, broad source category, device category and total count. To understand how visitors find us, it may also remember, for the current browser tab only, the general category of how the visit began (for example “search engine,” “Google Business Profile” or “AI assistant”) and the general type of page where it began. This is kept in the browser’s session storage, is cleared when the tab is closed, and contains no identifier. The BW tool does not store visitor identifiers, IP addresses, full page URLs, raw referrers or information entered into forms. It excludes logged-in users and the Contact and Insurance pages. On the New Patients page it counts only page views and link clicks, never form contents. It uses no analytics cookies. This description is specific to the BW tool; it does not describe every essential, embedded or third-party website service.

Daily BW aggregate records older than 45 days are scheduled for removal while counting is enabled; monthly totals of these aggregate counts may be kept longer. Scheduled cleanup may run late; disabling counting pauses that cleanup. Separate server logs, submitted forms and clinical records have their own handling and retention practices.

The BW aggregate tool remains local and does not export its counts to Google. Separately, we use optional Google Analytics website measurement and a connected Jane booking integration.

If you accept website analytics, Google receives cookie and session identifiers, browser/device and technical information, a generic website-view label, and booking-link click events. Website event titles and locations are replaced with a general label; form contents, condition-page names and URL query values are not included in these website events. Limited referring-site origins may be used to distinguish search and other sources. Google can connect consenting website visits with activity in Jane through cross-domain identifiers. Google receives network information when its services are requested.

The optional website Google tag stays off until you select Accept analytics. You can decline or change your choice through Analytics preferences at the bottom of public pages. Your choice is saved in this browser for up to 180 days. Do Not Track and Global Privacy Control signals keep this optional website tag off. Contact, Insurance and New Patients pages are excluded from this Google website measurement. Declining website analytics does not cancel an appointment or change Jane’s separate consent settings.

Our connected Jane Google Tags integration sends booking/purchase events to our Google Analytics property, including transaction identifiers, value/currency, clinic/location and treatment or service information. Jane controls that integration and its consent handling; some server-side conversion data may be sent even when cookies are declined, while browser/session identifiers depend on consent. These events can include staff-created transactions and are not a count of unique new patients or attended visits. Website analytics preferences do not disable the clinic’s Jane integration. See Jane’s cookie policy and how Google uses information from sites and apps. Contact our Privacy Officer with questions.

Our general Contact form delivers submitted information to the office through its configured notification system. Our insurance form is provided through Cognito Forms. Depending on the choices you make, it may request contact information, date of birth, insurance information, requested appointment times and the reason for a visit. Please use the general Contact form only for routine questions and do not include medical histories or urgent concerns.

Browser privacy choices

Browser settings can restrict cookies and other website features. The BW aggregate counter does not itself change counting behavior in response to Do Not Track or Global Privacy Control signals. It uses no individual visitor identifier or analytics cookie. This description applies only to that component and does not describe every third-party service. Contact our Privacy Officer with questions or requests about website information practices.

How we use information

We use information as reasonably necessary to answer questions, review requested insurance benefits, arrange and support appointments, administer the website and practice, detect and prevent misuse, maintain records and fulfill legal obligations. Where lawful and appropriate, we may review aggregate or de-identified information about website activity and practice inquiries to improve our services.

When information may be shared

Information may be accessible to our authorized personnel and to vendors that provide services for us, including hosting, online scheduling, form handling and technical support. Information may also be provided to insurers and others as needed to respond to requests you initiate or as permitted or required by law.

Retention and safeguards

We retain information according to its purpose, our recordkeeping obligations, applicable legal requirements and the systems in which it is maintained. Different categories of information may be retained for different periods. We use safeguards appropriate to the nature of information and services involved, although no internet-based system can be guaranteed completely secure.

Your rights and choices

You may contact us about personal information you have provided or about privacy-related requests. Medical records and health information may be subject to different access, amendment, confidentiality and retention rights; consult our HIPAA Notice of Privacy Practices. California privacy rights may also apply depending on the information and law involved; we will evaluate requests under the applicable legal framework. Certain browser settings can limit cookies, but doing so may affect website functionality.

Children

Parents and legal guardians should use the appropriate scheduling or patient-intake channels when providing information for minors. Our general website does not seek unnecessary information directly from children.

Other websites

Links to Jane, Cognito, maps, social-media platforms and other sites may lead to services operated by others. Their own privacy practices may apply when you visit or interact with them.

Updates

We may revise this policy to reflect changes in our services, website technologies, privacy practices or legal obligations. The updated page will show its effective or revision date. We will provide additional notice or obtain authorization when required by law.

Questions or privacy requests

Blissful Wellness Acupuncture & Chiropractic
Privacy Officer: Dr. Jennifer Huang Tsai, DC, L.Ac.
8002 Haven Avenue, Rancho Cucamonga, CA 91730
Phone: (909) 276-7168
Email: info@blissful-wellness.com

For sensitive records or complaints containing health information, please contact us first to arrange an appropriate secure communication method rather than emailing confidential details.